Garth BBQ Spares Support

Welcome to the Garth Support Website

This website is created to assist both consumers and retailers with product queries, safety and usage information, as well as warranty part support requests.

Consumers

If you own a Garth Gas BBQ and wish to find out information on your products Warranty, Safety and Cleaning Tips or Maintenance suggestions, see our FAQ section below.

If you wish to order a replacement part, please select your region below.

EUROPE

AUSTRALIA

NEW ZEALAND

Retailers

Garden Oven Video

Warranty Information

How long is the warranty period on my BBQ?

Usually 12 months however check your manual/warranty card as some models have an extended limited warranty period

Where can I get parts under warranty for my BBQ?

Order direct from this website

Where can I get parts for my BBQ once out of warranty?

Order direct from this website

Where is the serial number on my BBQ?

Printed on the cartons that the BBQ came in and also on the Data Plate on your BBQ

Where is the Data Plate on my BBQ?

Located on either the side of the BBQ body or inside the cabinet door.

Where do I find the Store Model number of my BBQ?

Contained within the Operation Manual and Printed on the BBQ Carton Packaging

Where do I find the Manufacturers Model number of my BBQ?

Contained within the Operation Manual and Printed on the Fascia of the BBQ

Where do I find the Barcode Number of my BBQ?

Contained within the Operation Manual and Printed BBQ Carton packaging

Can I convert my BBQ to natural gas?

Not all BBQ's are approved to be converted to natural gas. Check the data plate & instructions that come with your BBQ. Once confirmed the BBQ must be converted by a registered trades person & a certificate of compliance must be issued.

My BBQ will not light?

Check that your gas cylinder is turned on Check that the burners are free of obstructions. Check that all gas injectors are not blocked. Check for a spark on the starter probe.

How do I check for gas leaks?

Always leak test gas connections & lines with a soapy water solution. Turn the gas bottle on without lighting the BBQ & check for bubbles as per your instruction manual. If the leak persists contact your local store of purchase for assistance.

My BBQ burners lights though keep going out.

Check the gas cylinder is turned on. Check the gas cylinder is not low on gas. Check that the gas hose is not kinked or twisted. Make sure the BBQ is placed out of the wind & is sheltered.

How do I clean my Hotplates/Grills?

Cast iron
Clean with a scourer/brass bristle BBQ brush, hot soapy water, rinse & dry completely,coat with oil to prevent surface rust.

Stainless Steel
Clean with scourer,hot soapy water & dry completely.

Can I replace a grill with a hotplate?

Depending upon the model, solid hot plates are available for purchase and can be used in place of the grill. However, this is only recommended in models that feature multiple grill plates – for example, a six burner model with two grills and one hotplate, or barbecues with grill surfaces only.

It is NOT possible to replace all the grill plates with hotplates in your barbecue - otherwise you will cause the unit to overheat and potentially catch fire. A grill plate must be in position in the barbecue at all times while the unit is in use - ensuring proper ventilation.

BBQ Safety and Cleaning

How do I clean my BBQ?

Clean with warm soapy water or non abrasive cleaner and a light scourer, then wipe dry. Avoid using caustic based products to clean your BBQ.

Can I put Volcanic Rocks in my BBQ?

If your BBQ was originally supplied with Volcanic Rock, Yes you may replace these rocks as they become soiled. If your BBQ was manufactured for use with a Flame Tamer you may Not add Volcanic Rocks. Doing so will void your warranty.

I have flames shooting out of the front of the BBQ. Why?

This is known as "flash-back". Turn the BBQ off and let it cool, then check to see that the burners do not have obstructions such as spiders or insects. Also check that the jetflame ignition is aligned properly with the neck of the burner and is not obstructed.

Do I need to cover my BBQ?

Yes with a good quality BBQ cover to protect your BBQ from the elements.

My electronic ignition won't work. Why?

Unscrew the ignition cap and check the battery, it may need replacing. Check to see the ignition leads are connected to the ignition box.

Can I cook with all burners on & the hood down?

No. Only 2 burners should be on at a time with the hood down.

Low or yellow flames are coming from the burners. Why?

Remove and clean the port holes along the sides of the burners with wire brush and check inside the burner for obstructions. Check you are using the correct hose & regulator. It may be incorrect or damaged and may need replacing.

How do I avoid flare-ups?

By reducing the amount of fat on meats that you are cooking. Marinades should be allowed to sink in and marinate the meat. If cooking marinated meats, be sure to allow the marinades to drain a little before you place your meat on the BBQ. Once you have a flare-up going take control of it by moving the meat that is dripping fat in the the flare up to another location on the BBQ. Clean Flame diffuser & sand tray regularly.

BBQ Maintenance

How do I protect my BBQ?

Keep covered at all times when not in use. In coastal area's wash rinse & dry your BBQ before covering as salt deposits can cause even the highest grade of stainless to rust. When cleaning/polishing stainless steel surfaces always's clean along the grain of the steel. During winter periods it is best to store grills and hotplates indoors.

There is a gas odour present while the BBQ is in use

Turn off all control knobs. Turn of gas cylinder. Spanner tighten all gas fittings. Check all gas connections and hoses by doing the soapy water leak test. Regularly check your gas connections & lines for damage, cuts or cracks. If the odours still persists contact your local Garth representative.

What material can I put in the sand tray?

You can use dry sand or any other non flammable absorbent material. Change regularly to avoid the likelihood of a sand tray fire.

My stainless steel has discoloured.

This is caused by overheating of the BBQ; do not exceed maximum operating temperatures

There is no gas flow to the side burner.

Check that the hoses have been properly connected as per your instruction manual. Check that there are no obstructions in or around the burner/venturi such as spider webs, insects etc.

The Garth Story

At Garth, we are committed to the creation of quality barbecues with style and substance. Reputations must be earned and Garth has proudly earned its reputation as a leader in its field with our unswerving dedication to quality - from design to manufacture.

As an Australian family business, spanning 40 years and three generations, we continue to create a new direction of contemporary design and craftsmanship. Selling to the world, and with products designed for the backyard or balcony, we cater to everyone who loves nothing more than cooking great tasting food outdoors.

Our products are designed to make your outdoor entertaining experience easy, enjoyable and delicious. Our aim is to provide quality products at an affordable price. Garth barbecues and garden ovens are built from the finest materials and designed to give you many years of enjoyment.

The creation of quality products is achieved through an on-going commitment to research and development and our continuous efforts to improve and innovate.
When the outdoors beckons, whether you are relaxing or entertaining, Garth’s innovative products let you enjoy the simple pleasure of being amongst family and friends.